Refund policy
Loghaus
Refund & Returns
30-day return window · Global policy · Updated 2025
01 — Return Window
30 Days to Change Your Mind
We accept return requests submitted within 30 calendar days of the date you received your order. After this period, we are unable to process a return or issue a refund.
To qualify, your item must be in its original condition — unworn, unused, with all tags attached and in the original packaging. A valid proof of purchase is required.
Return Window
30 calendar days
Item Condition
Unused & original
Proof Required
Receipt or order ID
02 — How to Return
Starting the Process
All returns must be pre-authorized before sending any item back. Follow the steps below:
01 — Contact Us
Email contact@loghaus.store with your order number and reason for the return.
02 — Receive Authorization
Once approved, we will send you a return shipping label and full instructions.
03 — Ship Your Item
Pack securely and send using the provided label. Items returned without prior authorization will not be accepted.
03 — Damages & Incorrect Orders
Something Arrived Wrong?
Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us immediately at contact@loghaus.store.
We will assess the situation and provide a resolution — replacement, store credit, or refund.
04 — Exceptions
Items We Cannot Accept Back
- Perishable goods (food, plants)
- Custom or personalised items
- Personal care and beauty products
- Hazardous materials
- Flammable substances
- Sale items
- Gift cards
Unsure if your item is eligible? Contact us before purchasing or returning — we’re happy to help.
05 — Exchanges
Swapping for Something Else
We do not process direct exchanges. To receive a different item, return the original product and place a new order once your return is approved.
06 — EU Consumers
Right of Withdrawal
If your order was delivered within the European Union, you may withdraw your purchase within 14 days of receiving the goods, without providing a reason.
This right is in addition to our standard 30-day return policy. Items must remain unused, with original packaging and proof of purchase.
07 — Refunds
Getting Your Money Back
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method.
Processing Time
Up to 10 business days
Refund Method
Original payment
Your bank or card provider may take additional time to process the refund. If 15 business days have passed since confirmation and you have not received it, contact us.
Questions?
We're Here to Help
For anything related to returns or refunds, include your order number for faster assistance:
© Loghaus — All rights reserved · Refund Policy · 2025